SalesCal sends confirmations when a booking is made, reminders before it starts, and notices when a meeting is cancelled or rescheduled.
Where the emails come from
Notifications are sent from a SalesCal address, but replies go to you. When a prospect hits reply on a confirmation, it reaches your inbox rather than disappearing into ours.
You can set which address receives those replies in Settings. If you don't set one, we use the email address you log in with.
If replies from prospects aren't reaching you, that setting is the first thing to check.
Check spam and filters first
Automated email lands in spam more often than anything else on this page. Before assuming a message wasn't sent:
Check the spam or junk folder
Check the Promotions or Updates tabs in Gmail
Check whether a rule or filter is moving it
Search your whole mailbox for the meeting name rather than browsing the inbox
Ask the prospect to do the same before concluding they never received it.
Reminders specifically
Reminders have to be switched on for the event. Open the event and check its notification settings. If reminders are off, confirmations still go out but nothing else does.
Also check the timing. A reminder configured for 24 hours before a meeting booked 3 hours in advance has no window to send in, so it's skipped. This looks like a failure but is expected.
The prospect's address was wrong
If the email address was mistyped at booking, the confirmation goes nowhere and there's nothing to recover. Open the lead in Leads and check the address that was actually submitted.
If it's wrong, the fastest fix is to contact the prospect another way and reschedule so a fresh confirmation goes out.
Corporate mail servers
Some corporate mail systems reject or quarantine automated mail from senders they don't recognise, and the prospect may never see it or know it was blocked. If a specific company's staff consistently don't receive confirmations, that's the likely explanation.
There's no setting in SalesCal that changes this. Their IT team would need to allow our sending domain. Get in touch and we'll give you the details to pass on.
Nothing at all is arriving
If no SalesCal email has arrived for any booking, for anyone, over a period of time, that's not a filter problem. Get in touch. Include the date and time of a booking that should have generated an email, and the address it should have gone to.
Checking whether an email was sent
Get in touch with the meeting details and we can confirm whether the message was sent, accepted by the receiving server, or rejected. That distinction usually settles whether the problem is on our side or in the recipient's mail system.